{"id":5532,"date":"2026-01-31T18:55:00","date_gmt":"2026-01-31T18:55:00","guid":{"rendered":"http:\/\/source.wpopal.com\/olars\/?page_id=12"},"modified":"2026-01-31T18:55:00","modified_gmt":"2026-01-31T18:55:00","slug":"refund_returns-2","status":"publish","type":"page","link":"https:\/\/flamea.ae\/?page_id=5532","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"<h2 data-start=\"101\" data-end=\"154\"><strong data-start=\"104\" data-end=\"154\">Flam\u00e9a Exchange Policy (Damaged Items Only)<\/strong><\/h2>\n<p data-start=\"156\" data-end=\"305\">At <strong data-start=\"159\" data-end=\"169\">Flam\u00e9a<\/strong>, each product is carefully inspected and packed with love. Due to the nature of our products, we <strong data-start=\"267\" data-end=\"302\">do not offer refunds or returns<\/strong>.<\/p>\n<h3 data-start=\"307\" data-end=\"348\"><strong data-start=\"311\" data-end=\"348\">1. EXCHANGES (DAMAGED ITEMS ONLY)<\/strong><\/h3>\n<ul>\n<li data-start=\"351\" data-end=\"417\">Exchanges are <strong data-start=\"365\" data-end=\"416\">only accepted for items damaged during delivery<\/strong>.<\/li>\n<li data-start=\"420\" data-end=\"485\">Requests must be made within<strong> 24\u00a0hours<\/strong> of receiving the order.<\/li>\n<li data-start=\"488\" data-end=\"542\">The item must be unused and in its original packaging.<\/li>\n<\/ul>\n<hr data-start=\"544\" data-end=\"547\" \/>\n<h3 data-start=\"549\" data-end=\"586\"><strong data-start=\"553\" data-end=\"586\">2. HOW TO REQUEST AN EXCHANGE<\/strong><\/h3>\n<p data-start=\"587\" data-end=\"707\">To request an exchange for a damaged item, please contact us within<strong> 24\u00a0hours<\/strong> of delivery with the following details:<\/p>\n<ul>\n<li data-start=\"710\" data-end=\"722\">Order number<\/li>\n<li data-start=\"725\" data-end=\"765\">Clear photos or video showing the damage<\/li>\n<li data-start=\"768\" data-end=\"780\">Product name<\/li>\n<\/ul>\n<p data-start=\"782\" data-end=\"813\">\ud83d\udce7 <strong data-start=\"785\" data-end=\"795\">Email:<\/strong> info<a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"796\" data-end=\"813\">@flamea.ae<\/a><\/p>\n<hr data-start=\"815\" data-end=\"818\" \/>\n<h3 data-start=\"820\" data-end=\"849\"><strong data-start=\"824\" data-end=\"849\">3. NON-ELIGIBLE ITEMS<\/strong><\/h3>\n<p data-start=\"850\" data-end=\"904\">The following items are <strong data-start=\"874\" data-end=\"903\">not eligible for exchange<\/strong>:<\/p>\n<ul>\n<li data-start=\"907\" data-end=\"942\">Customized or personalized products<\/li>\n<li data-start=\"945\" data-end=\"965\">Used or opened items<\/li>\n<li data-start=\"968\" data-end=\"1035\">Damage caused by misuse, improper handling, or normal wear and tear<\/li>\n<li data-start=\"1038\" data-end=\"1124\">Minor variations in color, shape, or design due to the handmade nature of our products<\/li>\n<\/ul>\n<hr data-start=\"1126\" data-end=\"1129\" \/>\n<h3 data-start=\"1131\" data-end=\"1158\"><strong data-start=\"1135\" data-end=\"1158\">4. EXCHANGE PROCESS<\/strong><\/h3>\n<ul>\n<li data-start=\"1161\" data-end=\"1272\">Once your request is approved, we will arrange a <strong data-start=\"1210\" data-end=\"1245\">replacement of the same product<\/strong> (subject to availability).<\/li>\n<li data-start=\"1275\" data-end=\"1354\">If the same item is unavailable, an alternative of equal value will be offered.<\/li>\n<li data-start=\"1357\" data-end=\"1404\"><strong data-start=\"1357\" data-end=\"1388\">No refunds or store credits<\/strong> will be issued.<\/li>\n<\/ul>\n<hr data-start=\"1406\" data-end=\"1409\" \/>\n<h3 data-start=\"1411\" data-end=\"1432\"><strong data-start=\"1415\" data-end=\"1432\">5. FINAL SALE<\/strong><\/h3>\n<p data-start=\"1433\" data-end=\"1507\">All products sold on <strong data-start=\"1454\" data-end=\"1464\">Flam\u00e9a<\/strong> are <strong data-start=\"1469\" data-end=\"1483\">final sale<\/strong> and <strong data-start=\"1488\" data-end=\"1506\">non-refundable<\/strong>.<\/p>\n<hr data-start=\"1509\" data-end=\"1512\" \/>\n<h3 data-start=\"1514\" data-end=\"1535\"><strong data-start=\"1518\" data-end=\"1535\">6. CONTACT US<\/strong><\/h3>\n<p data-start=\"1536\" data-end=\"1599\">For any questions regarding exchanges:<br \/>\ud83d\udce7 <strong data-start=\"1578\" data-end=\"1599\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"1580\" data-end=\"1597\">info@flamea.ae<\/a><\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Flam\u00e9a Exchange Policy (Damaged Items Only) At Flam\u00e9a, each product is carefully inspected and packed with love. Due to the nature of our products, we do not offer refunds or returns. 1. EXCHANGES (DAMAGED ITEMS ONLY) Exchanges are only accepted for items damaged during delivery. Requests must be made within 24\u00a0hours of receiving the order. [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"om_disable_all_campaigns":false,"inline_featured_image":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-5532","page","type-page","status-publish","hentry"],"aioseo_notices":[],"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/flamea.ae\/index.php?rest_route=\/wp\/v2\/pages\/5532","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/flamea.ae\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/flamea.ae\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/flamea.ae\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/flamea.ae\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=5532"}],"version-history":[{"count":1,"href":"https:\/\/flamea.ae\/index.php?rest_route=\/wp\/v2\/pages\/5532\/revisions"}],"predecessor-version":[{"id":6058,"href":"https:\/\/flamea.ae\/index.php?rest_route=\/wp\/v2\/pages\/5532\/revisions\/6058"}],"wp:attachment":[{"href":"https:\/\/flamea.ae\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=5532"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}